Message from HFH

Dear Clients

It’s been more than a week since my last contact, but I know that your Care Co-ordinators, Nurse Case Managers and Regional teams are communicating and working hard to support and advise you and your Carers day to day.

I want to say a big thank you to you, your households and your care teams for the way in which you are working with us to follow government and Public Health England guidance on infection prevention and control:

  • Good hand washing, hygiene
  • Cleanliness and waste disposal
  • Social distancing, Self-isolation & Shielding
  • And appropriate use of Personal Protective Equipment

By effectively working together, so far only two of our clients have had very mild potential symptoms of COVID-19 and none of our clients have had confirmed COVID-19. In those two potential cases we implemented our emergency plan and moved quickly with our clients and carers to make sure additional precautions were swiftly in place. I am pleased to report that at this time all is well.

But we must not be complacent, it is important that we continue to follow infection prevention and control guidance.

You may have seen in recent government statements and the press that the infection rate appears to have flattened out and hospital admissions reducing. However, guidance from Public Health England continues to be revised. For some of you this means that, because of the type of support our carers need to provide for you, we will be introducing eye protection visors, long sleeved gowns and a different type of face mask for increased protection. Your Nurse Case Manager will be in contact with you and your team if you are within this group. I ask for your support and patience whilst we introduce these changes.

Thank you to those of you who have sent us messages of thanks and appreciation for the support your carers, Care Co-ordinators and Nurse Case Managers are providing you. It really is a boost to morale at this time.

If you have any feedback for us of any kind, please do not hesitate to contact us on

Thank you for your continued support.

Best wishes

Paula & the HFH Senior Management Team

Quality and Governance Team on behalf of Paula Friend Managing Director

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