COVID-19 HFH working with you to keep you safe - 13 March 2020

Dear Clients,

We would like to update you with the latest Guidance on COVID-19.

We have been working on robust Business Continuity plan. A member of the team should have been in touch with you to discuss contingency plans for you and your Carers should the current situation escalate.

If you haven’t heard from the team, please let us know and we will arrange for someone to contact you.

Please see below the latest guidance from NHS England on what to do if they are feel unwell.

1. From today the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:

a. A NEW continuous cough


b. High temperature (of 37.8 degrees centigrade or higher) 

2. The geographic element of the case definition has now been removed.

Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone.

If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history. 

Individuals should stay at home (self-isolate) for 7 days from the onset of symptoms following the current advice.

If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS111 if they cannot get online). 

After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine.

If they have not had any signs of improvement after 7 days and have not already sought medical advice, they should use NHS111 online (people should only call NHS111 if they cannot get online) before they leave their home or let visitors in.

Cough may persist for several weeks in some people, despite the coronavirus infection having cleared.

A persistent cough alone does not mean someone must continue to stay at home for more than 7 days.

We have shared this information with all HFH staff and Clients.

If you have any concerns contact Clinical Team on Or 020 8605 9715.

We will keep you informed of further advice as we receive it.

Please continue to maintain good hygiene standards as shared in last week’s communication.

Thank you for working with us.

Kind regards


Paula Friend

Managing Director

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